Annex: Other sustainability performances

Chapter 6 - Sustainable development governance

Positions and participation in public policy 

SEA is a member of the following national and/or international trade associations:

Assaeroporti- Italian Airport Operators Association, with the task of protecting and strengthening the position of airport operators, enhancing their function and interacting with government institutions to ensure the development of air transport. It also promotes collaboration between its members in order to contribute to the process of improving airport management techniques and procedures.

Assoclearance - Italian Association of Clearance and Slot Management, consisting of airlines and Italian airport operators, with the task of optimizing the distribution of time slots and the allocation of slots to carriers, taking into account requests and history.

Assolombarda - National Association of Small, Medium and Large Enterprises with the aim of safeguarding the interests of its members in the relationship with external counterparts active in various areas, such as institutions, training, environment and territory, culture, economy, labour and civil society, providing a wide range of specialist services that contribute to the development of companies.

ATAG Air Transport Action Group - Association representing all the players involved in the airline industry production chain, with the aim of implementing communication between the various stakeholders and promoting the sustainable development of air transport.

UNIVA Varese - Association of companies that are part of the Confindustria System, aiming to foster progress in provincial industry by promoting collaborations between companies.

ACI Europe - Airport Council International - Association of European airports, representing over 400 airports in 46 member countries. Ensures effective and negotiative communication on legislative, commercial, technical, environmental, passenger aspects and other interests.

IGI - Istituto Grandi Infrastrutture (Large Infrastructure Institute) is a study centre dedicated to examining the issues of public procurement. The evolution of the public works market, which tends to favour private funding of public works, has led the Institute to expand its membership base, with the entry of major motorway concession holders, airport authorities, banks, insurance companies and business sectors complementary to the traditional manufacturers.

AIGI - Associazione Italiana Giuristi (Italian Association of Legal Experts) with the purpose of promoting, training and developing Company Legal Experts and their role in Italy.

Chapter 7 - Environmental externalities linked to the activity of our airports

Financial implications for activities related to climate change 

To join Airport Carbon Accreditation project and achieve the "Neutrality" level, SEA affords the following costs:

Costs for participating in the ACA project and the purchase of offsets (Euro)

Green certificates 

In 2016, thanks to the production of co-cogenerative heat energy at Linate production site for the district heating of the airport and Santa Giulia borough, SEA Energia reconfirmed its qualifications for obtaining green certificates: 47,000 will be requested from the State-controlled Energy Services Manager, of which 34,169 for the Company and 12,831 for a2a, by virtue of a contract that recognizes a percentage of district heating green certificates to a2a, since the investment related to heat distribution network was entirely carried out at the cost, care and responsibility of a2a.

Number and percentage of people resident in areas affected by airport noise

Awareness of noise pollution issues in the last ten years has vastly increased, leading to the issuance of many European, national and regional regulatory acts. Such awareness reached its peak with the adoption of European Directive 2002/49/EC, transposed in Italy by Italian Legislative Decree no. 194. The above-mentioned Directive and its decree of implementation introduce the concepts of noise mapping and strategic noise map: with these, the legislator set the objective of easily and comprehensively representing noise pollution situation in major urban agglomerations and near major sources of pollution, as well as having available information and tools to handle noise pollution problems on a national and European scale.

The tables below show the results of noise mappings in 2014. (The census data set used by Bicocca University for the population calculation is made up of the domiciles provided by Arpa Lombardia).

Linate - Exposed population numbers by municipality

Malpensa - Exposed population numbers by municipality

In June 2014, European Regulation no. 598/2014 came into force, laying down rules and procedures for the introduction of noise-limiting operating restrictions at EU airports and repealing Directive 2002/30/EC. Regulation applies only to airports with a civil traffic of more than 50,000 movements/year where a noise pollution problem has been detected and establishes procedures to be followed to contain sound emissions and reduce the number of people exposed to noise according to a balanced approach principle.

Biodiversity 

Protection of biodiversity and ecological wealth has great importance for sustainable development and to ensure a fair balance between human activity and the natural environment. SEA Group is aware to be part of a green environment, especially with regard to Malpensa, thus requiring careful monitoring of the impact of the company's business and the use of actions aimed at mitigating its effects.

Some portions of the area surrounding Linate airport are part of the South Milan Agricultural Park (established by Regional Law no. 24 of 23/4/1990), a large territory extending over almost the entire southern semicircle of the Province of Milan. Furthermore, Forlanini Park, one of the largest parks in Milan metropolitan area and the Idroscalo are adjacent to airport grounds.

Malpensa Airport lies within the Ticino Valley Regional Park. The Park encompasses ten of the eleven municipalities involved in the Malpensa Area Territorial Plan. The only external municipality is Busto Arsizio.

The natural reserves of the park and its protected areas, concentrated in the river valley from the Villoresi and Naviglio Grande canals, are far from the airport, separated by wooded areas alternated with protective cultivated areas of low naturalistic value, but of high ecological value also for their attenuating effect on the airport's impact. Areas of environmental interest of the Park represent the landscape far from the airport, filtered by the settlement of Somma Lombardo, Arsago Seprio and Casorate Sempione.

The area involved in the Malpensa airport expansion plan, described in the Master Plan, contains analyses of the quality of the flora and fauna.

With regard to the first aspect, the analysis can be summarized as follows:

• presence of high quality oak trees and heaths, which are the most important formations in naturalistic terms and represent about 45% of the area;
• pine forests, of good quality, but not very widespread (0.6%);
• significant presence of black locust and late cherry forests, covering about 40% of the area, whose quality is negatively affected by the poor floristic quality and the poor level of naturalness;
• finally, the remaining area is classified as poor quality.

The analysis of the fauna component, carried out both in the area involved in the expansion of the airport and in the Ticino Valley Regional Parks in Lombardy and Piedmont, found that the site in question hosts 84 species of birds, compared to the 257 in the parks, while there are no amphibians, reptiles and mammals.

Fauna species of interest present in the airport expansion area are the red-backed shrike and the european nightjar, although the former is present in extremely small numbers, while the presence of the latter is only potential, since it is only generically documented.

Other eight nesting species are recorded in the area, none of which are in Annex 1 to Directive 2009/147/EC or any particular endangered category of the IUCN Red List.

• three species in Annex II of Directive 2009/147/EC and in the Least Concern category of the IUCN Red List (a wood pigeon pair, a blackbird pair, a hooded crow pair);
• six species not included in Directive 2009/147/EC and in the Least Concern category of the IUCN Red List (a buzzard pair, two swift pairs, four nightingale pairs, a common blackbird pair, a warbler pair, a whitethroat pair, a chaffinch pair);
• an allochthonous species, introduced for hunting purposes, in the Black Threatened category of the IUCN Red List, not included in Directive 2009/147/EC (two virginia quail pairs).

As regards the aspects related to vegetation and ecosystems, the area in question interacts directly with habitats of conservation interest outside the Natura 2000 sites and indirectly with some nearby Natura sites.

Habitats in the area falling within the list in Annex 1 to Directive 92/43/EEC are:

• Dry land - (4030) heaths;
• Sub-Atlantic and medio-European oak or oak-hornbeam forests of the Carpinion betuli (9160);
• Old acidophilous oak woods with Quercus robur on sandy plains (9190);
• and constitute natural habitats of EU interest.

Mitigation measures were defined in:

• measures for re-establishing the heath (about 180 hectares);
• measures for re-establishing the forest and meadow vegetation (about 600 hectares);
• measures for restoring and enhancing the ecological functionality.

In addition to being required as equivalent replacement of extracted trees, forest redevelopment measures positively affect the quality of forests by eliminating large quantities of areas covered by allochthonous species.

Chapters 8-9 - Quality of services provided to passengers

Passengers with reduced mobility (PRMs)

Since July 2008, SEA has implemented all the aspects of EU Regulation No 1107/06 and the related ENAC Circular, which assigned to airport operators the responsibility and provision of assistance to passengers with reduced mobility (PRMs). From that moment on, service is no longer in competition, but rather a centralised service remunerated by a fee applied to all departing passengers.

Below is the 2016 performance shown in the Service Charter.

Assistance service efficiency indicators

Personal safety indicators

Indicators of information at the airport

Indicators of communication with passengers

Indicators of airport comfort

Indicators of relational and behavioural aspects

Certification of assistance service

SEA's airport assistance service for passengers with reduced mobility is certified (TÜV IT 005 MS).

The certification of service, based on a Technical Regulation created in accordance with UNI CEI EN 45011 and validated by a Technical Committee, chaired by Professor Mario Melazzini and composed of the leading associations for the protection of people with disabilities (LEDHA and FAND) and by  Malpensa Users Committee, representing airlines and airport operators at Milan airports. The Technical Regulation commits SEA to maintaining a level of service at its Linate and Malpensa airports above that prescribed by European regulations.

The Technical Regulation can be consulted on the site www.seamilano.eu, under the section: airports - useful information - passengers with reduced mobility. This result supplements the one obtained by SEA in 2010 from the Dasa-Rägister certification body for the compliance of Linate and Malpensa with standard D-4001:2008, which defines the requirements a site must have to be usable by people with motor impairment, in compliance with equal opportunities (Certificate IA-0510-01).

Both initiatives are aimed at giving objectivity and transparency to the quality of the service provided and to establish a stable collaboration between the people involved in these delicate care processes.

All services for passengers with reduced mobility are carried out free of charge by Sala Amica and include full assistance to passengers with temporary or permanent reduced mobility. This service must be requested at least 48 hours in advance to the carrier.

Passengers with reduced mobility find easy access to all airport spaces: parking spaces close to  entrances, lifts equipped with visual and sound signals and suitable ramps; for blind or visually impaired passengers, Braille code buttons are installed on the telephones and some lifts, and priority routes were created with the LOGES system (yellow rubber strips with embossed codes to indicate direction, obstacles and hazards).

Airport Passenger Contingency Plan

SEA Contingency Plan for Malpensa and Linate airports has been in operation since 2011, to respond to the needs of airport in situations of operational disruption that lead to flight delays and/or cancellations and to assist passengers staying at the air terminal for long periods of time, through targeted measures (temporary overnight stay at the airport, catering, etc.).

Chapter 10 - Organizational management

Our people

SEA Group workforce and supervised worker by gender as of December 31 (No.)

Employees of SEA Group by contract type and gender as of December 31 (No.)

SEA Group’s permanent employees by type and gender as of December 31 (No.)

The contract types show a marginal part of fixed-term workers, who at 31/12/2016 account for 0.1% of total employees, while part-time workers account for 7.8%.

Employees turnover of SEA Group by location, gender and age group (No.)

New employees hires of SEA Group by location, gender and age group (No.)

Employees of SEA Group by job classification, gender and age group as of December 31 (No.)

Industrial relations

The unionisation rate in the Group is in line with the previous year. 

SEA Group union membership rate

2016 major agreements with Trade Unions

In 2016, ongoing consultations with legally-recognized Trade Unions continued, dealing with issues emerging in individual departments. With the aim of reducing labour costs, increasing productivity and introducing a more efficient organization, the following agreements were also reached:

• July 2016 - signing of a project framework agreement, with a 2016-2023 time horizon, support the Company's development and streamlining plans; 
• November 2016 - signing of an agreement to confirm the economic and regulatory conditions of the resource management during the "snow emergency plan". 

During 2016, there were no specific trade union agreements related to workers' health and safety.

In relation to the minimum notice period for operational amendments, the time necessary for the adoption of such may significantly vary, according to the issue for which the amendment is necessary and the availability of the Trade Union Organizations – in line with that established by the regulation in force at the time – or where no regulation is in force (and therefore a trade union agreement or where sufficient a communication campaign is applied). In the first case, the average quantifiable notice time is one month and in the second case two weeks.

In relation to the change of shifts, company practices (in line with the Confindustria interpretation of Article 3 point three, first paragraph of the Inter-confederal Agreement of April 18, 1996 between Confindustria, Intersind, Asap and Cgil, Cisl, Uil and Cisnal and Cisal and Confail), SEA provides 15 days of notice between communication to the Trade Unions and implementation.

Amendments for which (e.g. collective dismissals, lay-off schemes) the law establishes specific procedures were excluded from the cases already reported and therefore the number of days of the duration of the procedure and the frequency of the various stages scheduled. 

Chapter 10 - Managing environmental resources

Raw materials

As SEA a service supplier, the main raw materials consumed, in addition to energy consumption, (including gasoline and petrol used for operations at the airport) are aircraft de-icing liquids used during the winter season amid particular conditions;  

Water quality

Quality of the water distributed through the airport aqueducts is submitted, in addition to inspections by the Sanitary Board, an internal programme of frequent checks which includes the evaluation of numerous chemical/physical and microbiological parameters. The following tables outline that the parameters analysed are significantly lower than the maximum levels permitted by law and highlight the good quality of water distributed at both airports.

Linate - characterisation of drinking water

Malpensa - characterisation of drinking water

Waste management

In 2016, SEA Group confirmed its commitment to separated collection of municipal solid waste at Linate and Malpensa airports. Currently, separated collection is implemented for: paper, cardboard, wood, glass, plastic, metal, toner, organic waste and, finally, for batteries in airport areas open to the public

All special waste produced is separated by type, through specific contracts with companies authorised for the management of such waste (for example: IT equipment, oils, emulsions, iron, paints, etc.). It is therefore entirely separated by type and disposed or recycled according to applicable regulations and technological standards of the treatment plant to which it is conferred. Disposal methods for various types of waste, as established by regulation (attachements B and C of Italian Legislative Decree 152/2006) are reported in the following tables:

Linate - Waste by disposal method (tons)

*Figure net of the unscheduled production of special non-hazardous construction and demolition waste resulting from the cleaning of airport surfaces for a total of 1,417.36 tons .

Malpensa - Waste by disposal method (tons)

Note: The information was provided by the suppliers of the service

The residual dry portion of municipal waste produced in both airports is sent to energy recovery plant; the separated portion of waste is, however, allocated to specific recovery and recycling facilities (collection, transport, disposal or recovery is handled by the municipality).

Special waste is mostly allocated to recovery plant; for waste with characteristics not suitable for recovery (for example: drainage outflow), waste is allocated to final disposal plant (disposal collection or transport or recovery by specialised/authorised companies).