Indicators of cleanliness and hygienic conditions
Indicators of cleanliness and hygienic conditions
| Indicator | Unit of measure | Malpensa T1 | Malpensa T2 | Linate | |
|---|---|---|---|---|---|
| Perception of the level of cleanliness and functionality of the toilets | % of satisfied passengers | Target 2016 | 91.0% | 85.0% | 89.5% |
| Result 2016 | 94.7% | 90.3% | 95.0% | ||
| Perception of the level of cleanliness at the terminal | % of satisfied passengers | Target 2016 | 95.0% | 95.0% | 95.0% |
| Result 2016 | 98.4% | 96.4% | 96.5% | ||
| Aeroports in numbers | T1 | T2 | Linate | ||
| Total number of toilets | 546 | 147 | 250 | ||
| Number of toilets for the disabled | 57 | 13 | 15 | ||
Source: SEA, CFI Group
At Malpensa and Linate airports, spaces available to passengers and toilets facilities are constantly monitored, so that cleanliness and decorum are ensured throughout the day. There are toilet facilities dedicated to people with reduced mobility in all areas of the airport. The level of passenger satisfaction regarding cleanliness and functionality of toilets is slightly lower than the level of satisfaction about terminal cleanliness, but still higher than the target.