Indicators of comfort during the stay at the airport
Indicators of comfort during the stay at the airport
| Indicator | Unit of measure | Malpensa T1 | Malpensa T2 | Linate | |
|---|---|---|---|---|---|
| Perception of the availability of baggage trolleys | % of satisfied passengers | Target 2016 | 91.0% | 91.0% | 95.0% |
| Result 2016 | 98.1% | 99.4% | 98.3% | ||
| Perception of the efficiency of the passenger transfer systems (escalators, lifts, people movers, etc.) | % of satisfied passengers | Target 2016 | 92.8% | 92.8% | 93.0% |
| Result 2016 | 94.3% | 97.2% | 91.8% | ||
| Perception of the ecciciency of the HVAC systems | % of satisfied passengers | Target 2016 | 95.0% | 93.0% | 95.0% |
| Result 2016 | 97.5% | 94.6% | 97.0% | ||
| Perception of the overall level of comfort of the terminal | % of satisfied passengers | Target 2016 | 97.0% | 93.0% | 97.0% |
| Result 2016 | 99.2% | 97.6% | 92.4% | ||
| Airports in numbers | T1 | T2 | Linate | ||
| Available space (m2) | 146,500 | 30,000 | 33,600 | ||
| Seats in the waiting areas | 5,249 | 874 | 1,268 | ||
| Baggage trolleys (€) | 2 | 2 | 2 | ||
Source: SEA, CFI Group
Comfort perceived by passengers in airport is considered of great importance and the overall opinion expressed is satisfactory for Malpensa, while below the target for Linate.