G4-DMA Quality of the service
- Quality of Non Aviation services provided to passengers
- Indicators of cleanliness and hygienic conditions
- Indicators of the additional services
- Indicators of modal integration
- Quality of the commercial offer
- Quality of aviation services provided to passengers
- Service regularity indicators
- Door/gate service indicators
- Indicators of customer information services
- Travel safety indicators and personal and property security
- Indicators of comfort during the stay at the airport