• Who we are and what we do
    • Our competitive environment
    • How we integrate sustainability into business
    • Impacts of infrastructure capital management and development
    • Value generated by Aviation Business
    • Value generated by Non Aviation Business
    • Management and productivity efficiency
    • The stakeholders' viewpoint
    • Annex: Other sustainability performances
    • Analysis of scope of material topics and reconciliation with the GRI aspects
    • GRI CONTENT INDEX
    • Auditor's Report
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  • Who we are and what we do
  • Letter to stakeholders
  • Methodological note
  • Mission
  • Shareholding structure
  • Corporate Governance
  • Model and business areas
  • Organizational structure
  • Linate and Malpensa airports
  • Corporate Governance
  • Board of Directors
  • Internal Committees of the Board of Directors
  • Board of Statutory Auditors
  • System of powers and duties
  • Management remuneration
  • Internal control system
  • Our competitive environment
  • Air transport market in Europe and Italy
  • The traffic trend in Italian and European airports
  • Competitive positioning of our airports
  • Competitive positioning of our airports
  • Catchment area
  • Capacity
  • Air transport offer
  • Conditions of direct and indirect competition
  • Current and prospective accessibility to airports
  • How we integrate sustainability into business
  • Sustainable development governance
  • Ethical System and Diamond of Values
  • How we define the priorities of our efforts: the materiality matrix
  • How we cultivate excellence in processes
  • Our corporate citizenship
  • Value distributed to our stakeholders
  • Socioeconomic impact generated by our airports
  • Sustainable development governance
  • Relevant socioeconomic ecosystem
  • CSR strategy and sustainability governance model
  • Strategy's drivers
  • Ethical System and Diamond of Values
  • What is its function?
  • How it was implemented
  • The diamond's values
  • How values stimulate us to change
  • How we define the priorities of our efforts: the materiality matrix
  • What is materiality
  • Building the materiality dashboard
  • How we created the materiality matrix
  • How we cultivate excellence in processes
  • Our environmental and energy policy
  • Certified management systems
  • Green innovation projects in Europe
  • Our corporate citizenship
  • Corporate Citizenship policy
  • Investments in Corporate Citizenship
  • A social investment model that involves the employees: The Social Challenge
  • From solidarity donation to investment in social enterprises: impact investing projects
  • Socioeconomic impact generated by our airports
  • Types of impacts analysed
  • Socioeconomic impact of Malpensa airport
  • Socioeconomic impact of Linate airport
  • Impacts of infrastructure capital management and development
  • Evolution of infrastructure investment
  • How we share our development projects: 2030 Master Plan for Malpensa
  • Environmental externalities linked to airport activity
  • Aviation safety
  • Evolution of infrastructure investment
  • Investments made at Malpensa airport
  • Investments made at Linate airport
  • How we share our development projects: 2030 Master Plan for Malpensa
  • Master Plan guidelines
  • Environmental studies
  • Process of stakeholders involvement
  • Environmental externalities linked to airport activity
  • CO2 emissions
  • Air quality
  • Noise emissions
  • Effluents and spills
  • Value generated by Aviation Business
  • The profile of our Aviation customers
  • The profile of our passengers
  • Economic performance of Aviation Business
  • Competitive performance of Aviation Business
  • Quality of aviation services provided to passengers
  • The profile of our Aviation customers
  • Main passenger carriers operating at Malpensa
  • Main passenger carriers operating at Linate
  • Main Cargo carriers
  • Competitive performance of Aviation Business
  • Passenger traffic
  • Punctuality of passenger flights
  • Cargo traffic
  • Connectivity
  • Quality of aviation services provided to passengers
  • Service regularity indicators
  • Door/gate service indicators
  • Indicators of customer information services
  • Customer Satisfaction
  • Customer relationship management and complaints management
  • Value generated by Non Aviation Business
  • The profile of Non Aviation customers
  • Economic performance of Non Aviation business
  • Quality of Non Aviation services provided to passengers
  • Quality of the commercial offer
  • The profile of Non Aviation customers
  • Points of sale to public
  • Food & Beverage
  • Economic performance of Non Aviation business
  • Retail
  • Car parking
  • Quality of Non Aviation services provided to passengers
  • Travel safety indicators and personal and property security
  • Indicators of comfort during the stay at the airport
  • Indicators of cleanliness and hygienic conditions
  • Indicators of the additional services
  • Indicators of modal integration
  • Management and productivity efficiency
  • Organizational management
  • Managing environmental resources
  • Supply chain management
  • Organizational management
  • Our people
  • Empowerment policies
  • Engagement policies
  • The quality of relationship with our people
  • Managing environmental resources
  • Energy consumption
  • Water consumption
  • Waste management
  • Supply chain management
  • Purchasing policy
  • Classification of suppliers according to CSR criteria
  • Selection of suppliers
  • Value generated for the supply’s induced business
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CSR Report2016

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  • Empowerment policies
  • The quality of relationship with our people

Sustainability report 2016

  • Who we are and what we do
  • Our competitive environment
  • How we integrate sustainability into business
  • Impacts of infrastructure capital management and development
  • Value generated by Aviation Business
  • Value generated by Non Aviation Business
  • Management and productivity efficiency
  • The stakeholders' viewpoint
  • Annex: Other sustainability performances
  • Analysis of scope of material topics and reconciliation with the GRI aspects
  • GRI CONTENT INDEX
  • Auditor's Report